Introductory Course for TQM
| Day1 | Role of TQM in Corporate Management Customer Satisfaction, The Concepts of Quality Assurance and Quality, Improvement Activities |
| Day2 | Case Studies and Exercises Improvement Activities of TQM(1) Improvement Activities of TQM(2) |
| Day3 | What is management, and how to promote it How to Promote TQM within Divisions and Sections General Q & A |